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Operations Management 3100 Chapter 2 - Statistics

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General Stats
  • This quiz has been taken 2 times
  • The average score is 4 of 12
Answer Stats
Hint Answer % Correct
A customer value dimension Cost
100%
A customer value dimension Agility
50%
A customer value dimension Delivery
50%
A customer value dimension Innovation
50%
A necessary but not differentiating factor Order Qualifier
50%
A factor that differentiates a company and drives customer purchase decisions Order Winner
50%
A customer value dimension Quality
50%
Key customer touchpoints that impact perception Moment of Truth
0%
Coordinating resources and processes for seamless service Orchestration
0%
A factor that causes customers to reject a company's product/service Order Loser
0%
Discrepancies between customer expectations and delivered value Value Gaps
0%
What the company offers and how it creates value Value Proposition
0%
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