| Category | Airline | % Correct |
|---|---|---|
| Best in-flight entertainment | Emirates | 92%
|
| Best premium economy class | Qantas | 80%
|
| Best first class | Etihad Airways | 76%
|
| Best airline | Qatar Airways | 75%
|
| Best business class | Qatar Airways | 75%
|
| Best airport services | ANA All Nippon Airways | 55%
|
| Best economy class | Thai Airways | 51%
|
| Best Low cost airline | AirAsia | 47%
|
| Best in aircraft cabin cleanliness | EVA Air | 43%
|
| Best long haul low cost airline | Norwegian | 43%
|
| Best cabin staff | Garuda Indonesia | 39%
|
| Most improved airline | Saudi Arabian Airlines | 37%
|
| Best regional airline | Bangkok Airways | 27%
|