| Hint | Answer | % Correct |
|---|---|---|
| Daily target for most sales agents | 4 | 100%
|
| Best part of ANY shift | Home time | 100%
|
| Don't get caught using this | Phone | 100%
|
| You shouldn't be in this for more than 30 seconds | ACW | 80%
|
| Rank above team leader | Business manager | 80%
|
| Financial ______ Authority | Conduct | 80%
|
| The name of the building | Fusion Point | 80%
|
| If a customer wants a quote for a power flush, you go through to..... | Heating Upgrades | 80%
|
| "Can I just pop you on....." | Hold | 80%
|
| If a customer can smell gas, who you gonna call? | National Grid | 80%
|
| Repair and cover is £___ a month by direct debit (no discount) | 22 | 60%
|
| Wait time for customer care, before task should be raised | 30 seconds | 60%
|
| You can get useful numbers from this Greek god | Apollo | 60%
|
| You MUST launch this on every call | BNA | 60%
|
| You track sales using this | Sales tracker | 40%
|